Introduction to Sapling
Sapling is a language model copilot and API toolkit designed to enhance the efficiency and effectiveness of customer-facing teams. By integrating with CRMs and messaging platforms, Sapling provides real-time suggestions to help sales, support, and success teams compose personalized responses quickly and accurately.
Features of Sapling
- Conversational Insights: Sapling's conversational insights help coach and prepare teams to respond to customer inquiries more effectively.
- Sapling Suggest™: This feature retrieves relevant responses from a team response bank, allowing agents to respond more quickly to customer inquiries by simply clicking on suggested responses in real time.
- Autocomplete Everywhere™: This deep learning-powered autocomplete suggestion feature allows agents to compose replies more quickly across all messaging platforms.
- Snippet Macros: Sapling's snippet macros enable quick insertion of common responses, reducing response and handle time.
- Grammar and Language Quality Improvement: Sapling catches 60% more language quality issues than other spelling and grammar checkers, ensuring that responses are error-free and professional.
How to Use Sapling
Sapling is easy to integrate with existing CRMs and messaging platforms. Simply sign up for a free trial or contact us to get started. Our API/SDK is also available for developers to integrate LLM-powered functionality into their applications.
Benefits of Using Sapling
- Respond Twice as Fast: Sapling's real-time suggestions and autocomplete features enable agents to respond to customer inquiries more quickly, reducing response and handle time.
- Improve Customer Experience: By providing accurate and personalized responses, Sapling helps customer-facing teams deliver exceptional customer experiences.
- Increase Efficiency: Sapling's features automate routine tasks, freeing up agents to focus on higher-value tasks and improving overall team efficiency.
Pricing and Plans
Sapling offers a free trial, as well as affordable pricing plans to suit the needs of businesses of all sizes. Contact us to learn more about our pricing and plans.
FAQs
- Will Sapling replace human agents?: No, Sapling is designed to augment human agents, not replace them. Our goal is to empower agents to respond more quickly and accurately, not to replace them with automation.
- Is Sapling secure?: Yes, Sapling takes data security and privacy seriously. Our platform is built with enterprise-grade security features to ensure that customer data is protected.
- Can I customize Sapling for my business?: Yes, Sapling's API/SDK is highly customizable, allowing developers to integrate our language model copilot with their existing applications and workflows.
